Global WebRTC Market Will Reach 45.91 Billion Dollars In 2027
According to the Research and Markets report, the global WebRTC (Web Real-Time Communication) market was valued at 2.73 billion dollars in 2019, and is projected to reach 45.91 billion dollars by 2027, growing at a compound annual rate of 41.7% from 2020 to 2027. As WebRTC is adaptable to different system conditions and is also […]
6 VoIP Trends For 2021: Latest Predictions To Consider
What Are The Main Benefits Of A Cloud-based Call Center?
Cloud Application Market To Reach 437.9 Billion Dollars Through 2026
Four Steps To Reinvent Work And Offices With COVID-19
The pandemic caused by COVID-19 has forced the adoption of new forms of work. Organizations must reimagine their work and the role of offices in creating safe, productive and enjoyable jobs and lives for employees. The coronavirus has brought many challenges in the business field. Many organizations around the world have seized the occasion, acting […]
How To Connect More Agilely With Customers In Times Of Crisis
How To Maintain The Commitment Of Employees Working Remotely?
Why Is The Future Of Customer Service The Omnichannel Contact Center?
No matter how customers communicate with a company, what they want is to resolve their query or problem quickly and without complications. In this sense, the implementation of omnichannel in contact centers has brought about an important change, since now 70% of users expect to be able to resolve their queries through channels such as […]