6 Benefits Of Using An IVR In A Call Center
Over the years, the IVR has become a fundamental piece of technology in many customer service centers. According to a TalkDesk survey, its use is growing year after year. In fact, the increase in companies that implement IVR systems is likely to be due to the many benefits they bring to the customer experience of […]
2020 At UCaaS And CCaaS: Good Perspectives For Cloud Communication
8 Main VoIP Trends For 2020
What Is SaaS And How Does It Work?
How A Virtual PBX And What Advantages It Offers
What Are The Benefits Of Telecommuting For Contact Centers?
Working from home can be very attractive for employees. The comfort of your own home, desk, sofa or a cafeteria can make you feel more comfortable, increasing your efficiency and productivity. Telecommuting is the wave of the future, and it seems that it is here to stay. In addition, the possibility of working from home […]
What Will Be The State Of Business Mobility In 2020?
What Are The Trends In Office Design By 2020?
8 Benefits Of The BYOD Policy for Organizations With Call Centers
Why Should Companies Implement A BYOD Policy?
Why Should Every Call Center Have An Integrated Ticket System?
Despite significant improvements in other areas of customer service, many companies are using obsolete technology and methods to provide customer service over the phone. Other channels, such as social networks and email, are often integrated into a single ticket system, creating a unified and optimized user experience. However, too many contact centers operate with isolated […]