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Global WebRTC Market Will Reach 45.91 Billion Dollars In 2027

Global WebRTC Market Will Reach 45.91 Billion Dollars In 2027

According to the Research and Markets report, the global WebRTC (Web Real-Time Communication) market was valued at 2.73 billion dollars in 2019, and is projected to reach 45.91 billion dollars by 2027, growing at a compound annual rate of 41.7% from 2020 to 2027. As WebRTC is adaptable to different system conditions and is also […]

29/07/2020 09:07

Smart
Office

Four Steps To Reinvent Work And Offices With COVID-19

Four Steps To Reinvent Work And Offices With COVID-19

The pandemic caused by COVID-19 has forced the adoption of new forms of work. Organizations must reimagine their work and the role of offices in creating safe, productive and enjoyable jobs and lives for employees. The coronavirus has brought many challenges in the business field. Many organizations around the world have seized the occasion, acting […]

04/08/2020 08:08

Smart
Contact Center

Why Is The Future Of Customer Service The Omnichannel Contact Center?

Why Is The Future Of Customer Service The Omnichannel Contact Center?

No matter how customers communicate with a company, what they want is to resolve their query or problem quickly and without complications. In this sense, the implementation of omnichannel in contact centers has brought about an important change, since now 70% of users expect to be able to resolve their queries through channels such as […]

05/08/2020 18:08

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