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The IVR Market Will Reach 5.54 Billion Dollars In 2023

The IVR Market Will Reach 5.54 Billion Dollars In 2023

According to the report “Interactive Voice Response Market Global Forecast to 2023”, prepared by MarketsandMarkets ™, the Interactive Voice Response (IVR) market was valued at 3.73 billion dollars in 2017 and is expected that reaches 5.54 billion dollars in 2023, at a compound annual growth rate (CAGR) of 6.83% over the next five years. The […]

05/12/2018 09:12

Smart
Office

What Trends Will Dominate The Workplace In 2020?

What Trends Will Dominate The Workplace In 2020?

Current technology is driving trends in the world around us. As business cycles move at accelerated speeds, the global community is coming together in a constantly connected network. Meanwhile, companies are preparing for an influx of millennials that are expected to transform the work environment in almost every respect, shaping the “workplace of 2020”. What […]

20/11/2018 09:11

Smart
Contact Center

6 Reasons Why A Company Needs To Hear The Voice Of The Customer

6 Reasons Why A Company Needs To Hear The Voice Of The Customer

The focus on offering excellent customer experiences has increased worldwide in recent years. What was once a luxury, in which only a few companies had the resources to invest, has now become a staple on the CEO’s agenda. In a very competitive world where customers demand a personalized experience, knowing and understanding them is crucial. […]

11/12/2018 10:12

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