BLOGSmart communicationsblog CloudCommunications 5 Technology Trends In The Cloud That Will Affect Companies In 2019 In the last 5 years, cloud services have become an essential element in organizations. Cloud-based solutions already dominate the markets of large companies, covering almost all their functions, and are also rapidly gaining ground in the field of small and medium-sized enterprises. According to the International Data Corporation, 60% of all IT expenses and 70% […] 31/01/2019 08:01 Top 5 Of The Trends In Cloud Telephony For Companies In 2019 22/01/2019 09:01 The UC&C Market Will Reach 429 Million Euros In Spain In 2021 27/12/2018 09:12 The SaaS Market Will Reach 185.8 Billion Dollars In 2024 18/12/2018 09:12 The IVR Market Will Reach 5.54 Billion Dollars In 2023 05/12/2018 09:12 SmartOffice What Is A Virtual Call Center Agent? At first glance, the term “virtual call center agent” could be something like Siri, a voice recognition system, helping users in their day to day to solve certain problems or make simple queries. So, what is a virtual call center agent? Is it a bot? A product developed based on Artificial Intelligence? No, an agent […] 14/02/2019 09:02 6 Trends In Business Mobility Solutions For 2019 10/01/2019 08:01 How Will The Future Workspaces Of The Contact Centers Be? 13/12/2018 10:12 What Trends Will Dominate The Workplace In 2020? 20/11/2018 09:11 5 Reasons Why Remote Agents Are Key To Call Centers 06/11/2018 08:11 SmartContact Center 4 Tips To Improve The User Experience In A Call Center Improving the processes of a call center can be complex, but the results will always be worth it. For this, it is necessary to implement some practices through which you can see notable changes in the commitment of its agents with customers. 4 Tips To Improve The User Experience In A Call Center 1) Segment […] 12/02/2019 08:02 How To Improve Customer Service In A Call Center 05/02/2019 08:02 12 Contact Center Predictions For 2019 And Beyond 29/01/2019 08:01 8 Qualities That Agents Must Have To Be Effective 24/01/2019 08:01 Ten Predictions Of Customer Service For 2019 17/01/2019 08:01 We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Cloud Communications Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy . SEND ALL THE NEWS ABOUT CLOUD COMMUNICATIONS We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Smart Office Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy . SEND ALL THE NEWS ABOUT SMART OFFICE We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Smart Contact Center Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy . SEND ALL THE NEWS ABOUT SMART CONTACT CENTER