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8 Main VoIP Trends For 2020

8 Main VoIP Trends For 2020

For all those organizations that are thinking of replacing your company’s telephone system, it is worth reviewing the latest VoIP trends. Even for those that are not, it should be noted that the market is changing fast enough so that competing companies can gain a competitive advantage and take advantage of the latest advances in […]

07/01/2020 14:01

Smart
Office

8 Benefits Of The BYOD Policy for Organizations With Call Centers

8 Benefits Of The BYOD Policy for Organizations With Call Centers

User expectations are coming to the workplace in fascinating ways and the ‘Bring Your Own Device’ (BYOD) movement is a frequent example. 59% of organizations already allow employees to use their personal devices for work, and another 13% plan to implement a medium-term BYOD policy. Digitally native Millennials and Generation Z have nontraditional preferences when […]

10/12/2019 00:12

Smart
Contact Center

8 Customer Experience Trends For 2020

8 Customer Experience Trends For 2020

According to one study, improving the customer experience can help a company with an annual turnover of 1 billion dollars to increase its profits by 823 million dollars over a period of 3 years. Currently, organizations are working to make this experience smooth, rewarding and enjoyable for their users. In addition, they continue to investigate […]

13/01/2020 20:01

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