Why Do Companies Implement Contact Center Solutions in the Cloud?
The demand for cloud-based contact center solutions is expected to increase in the coming years, as it offers benefits such as flexibility, scalability, and low cost of setup and installation. Many of the companies in all industries have embraced the work-from-home model to safeguard employee well-being and maintain operational efficiency, thus increasing the demand for […]
What Are the Main Benefits of Using Electronic Payments?
What Are the 9 Benefits of SIP Trunking?
6 tips to Return to Work Feeling Refreshed After the Holidays
This year, returning to work after the holidays could be a bit more challenging than in the past. Why? Because most of the employees have probably been spending their free time in the same place where they work: their home. Returning to a physical office space helps the brain return to work mode after vacation […]
Are Remote workers More or Less Productive Than in the Office?
6 Benefits of Implementing a Hybrid Work Model in an Organization
What Statistics Show the True Impact of Videoconferences?
What Will Be the Evolution and Future of BPO (Business Process Outsourcing)?
Many people connect Business Process Outsourcing (BPO) with call center locations abroad. But since the 1980s, the BPO concept has expanded, as companies see the benefit of reducing costs, improving efficiency and customer service, and enabling high growth while working with limited resources. BPO, now a $ 26 billion industry, has expanded to include Accounts […]