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6 Benefits Of Using An IVR In A Call Center

6 Benefits Of Using An IVR In A Call Center

Over the years, the IVR has become a fundamental piece of technology in many customer service centers. According to a TalkDesk survey, its use is growing year after year. In fact, the increase in companies that implement IVR systems is likely to be due to the many benefits they bring to the customer experience of […]

10/02/2020 19:02

Smart
Office

What Are The Benefits Of Telecommuting For Contact Centers?

What Are The Benefits Of Telecommuting For Contact Centers?

Working from home can be very attractive for employees. The comfort of your own home, desk, sofa or a cafeteria can make you feel more comfortable, increasing your efficiency and productivity. Telecommuting is the wave of the future, and it seems that it is here to stay. In addition, the possibility of working from home […]

17/02/2020 18:02

Smart
Contact Center

Why Should Every Call Center Have An Integrated Ticket System?

Why Should Every Call Center Have An Integrated Ticket System?

Despite significant improvements in other areas of customer service, many companies are using obsolete technology and methods to provide customer service over the phone. Other channels, such as social networks and email, are often integrated into a single ticket system, creating a unified and optimized user experience. However, too many contact centers operate with isolated […]

19/02/2020 12:02

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