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Why Do Companies Implement Contact Center Solutions in the Cloud?

Why Do Companies Implement Contact Center Solutions in the Cloud?

The demand for cloud-based contact center solutions is expected to increase in the coming years, as it offers benefits such as flexibility, scalability, and low cost of setup and installation. Many of the companies in all industries have embraced the work-from-home model to safeguard employee well-being and maintain operational efficiency, thus increasing the demand for […]

20/08/2021 09:08

Smart
Office

6 tips to Return to Work Feeling Refreshed After the Holidays

6 tips to Return to Work Feeling Refreshed After the Holidays

This year, returning to work after the holidays could be a bit more challenging than in the past. Why? Because most of the employees have probably been spending their free time in the same place where they work: their home. Returning to a physical office space helps the brain return to work mode after vacation […]

20/08/2021 10:08

Smart
Contact Center

What Will Be the Evolution and Future of BPO (Business Process Outsourcing)?

What Will Be the Evolution and Future of BPO (Business Process Outsourcing)?

Many people connect Business Process Outsourcing (BPO) with call center locations abroad. But since the 1980s, the BPO concept has expanded, as companies see the benefit of reducing costs, improving efficiency and customer service, and enabling high growth while working with limited resources. BPO, now a $ 26 billion industry, has expanded to include Accounts […]

13/09/2021 16:09

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Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email [email protected] . For more information and how to exercise your rights you can consult our complete data protection policy .
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