Cloud
Communications

5 Key Benefits of Cloud Contact Center 2.0
As an evolution of Contact Center 1.0, which relied heavily on physical infrastructure and significant budget demands, Contact Center 2.0 is agile, scalable, and able to adapt to customer demands with much less friction. What Key Benefits Does the Contact Center 2.0 Based on Cloud Technology Offer? 1) Keep Costs Affordable One of the most […]
Why Implement Artificial Intelligence (AI) in a Call Center?
Top 5 Benefits of a Cloud-Based Contact Center
Smart
Office

Three Ways to Use Artificial Intelligence to Support Remote Agents
Call center Artificial Intelligence (AI) is not just about replacing customer service agents with bots to perform certain tasks. AI helps transform employee and customer experiences, making people more effective at their work. When used in contact centers, Artificial Intelligence can make forecasts more accurate, provide leaders with decision-making information, elevate CX, and improve the […]
Remote Agents and Technology: 7 Future Trends for Call Centers
2021: New Recruitment Strategies And Remote Agents In Call Centers
8 Aspects That Will Have Changed In The Return To The Office In 2021
Smart
Contact Center

Four Ways AI Is Improving the Customer Experience
As one of the leading trends in technology, Artificial Intelligence (AI) continues to gain popularity among marketers and sales professionals, and has become an essential tool for brands wanting to deliver an exceptional and hyper-customized customer experience. The availability of AI-enhanced Customer Relationship Management (CRM) and Customer Data Platform (CDP) software has significantly reduced costs […]