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5 Key Benefits of Cloud Contact Center 2.0

5 Key Benefits of Cloud Contact Center 2.0

As an evolution of Contact Center 1.0, which relied heavily on physical infrastructure and significant budget demands, Contact Center 2.0 is agile, scalable, and able to adapt to customer demands with much less friction. What Key Benefits Does the Contact Center 2.0 Based on Cloud Technology Offer? 1) Keep Costs Affordable One of the most […]

14/04/2021 14:04

Smart
Office

Three Ways to Use Artificial Intelligence to Support Remote Agents

Three Ways to Use Artificial Intelligence to Support Remote Agents

Call center Artificial Intelligence (AI) is not just about replacing customer service agents with bots to perform certain tasks. AI helps transform employee and customer experiences, making people more effective at their work. When used in contact centers, Artificial Intelligence can make forecasts more accurate, provide leaders with decision-making information, elevate CX, and improve the […]

06/04/2021 09:04

Smart
Contact Center

Four Ways AI Is Improving the Customer Experience

Four Ways AI Is Improving the Customer Experience

As one of the leading trends in technology, Artificial Intelligence (AI) continues to gain popularity among marketers and sales professionals, and has become an essential tool for brands wanting to deliver an exceptional and hyper-customized customer experience. The availability of AI-enhanced Customer Relationship Management (CRM) and Customer Data Platform (CDP) software has significantly reduced costs […]

20/04/2021 07:04

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Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email [email protected] . For more information and how to exercise your rights you can consult our complete data protection policy .
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