BLOGSmart communicationsblog CloudCommunications The SaaS Market Will Reach 117 Trillion Dollars In 2022 According to a report by Market Research Future, it is expected that global software as a service market will grow exponentially in the coming years. Forecasts indicate that the market is ready to reach an annual growth rate of 21% over the next three years. Thus, it has been estimated that the global Software as […] 16/04/2019 10:04 The Global VoIP Market Will Reach 93.2 Billion Dollars In 2024 27/03/2019 17:03 The 6 Key SaaS Trends For 2019 19/02/2019 09:02 5 Technology Trends In The Cloud That Will Affect Companies In 2019 31/01/2019 08:01 Top 5 Of The Trends In Cloud Telephony For Companies In 2019 22/01/2019 09:01 SmartOffice Four Ways In Which The Office Evolves Towards The Future The office as we know it now is constantly evolving. The cubicles of the 1980s have given way to more informal and open-plan spaces. All the changes have been combined with the development of technology: pencil and paper gave way to the typewriter and the typewriter to electronic devices such as personal computers, smart phones […] 09/04/2019 09:04 6 Key Business Mobility Trends In 2019 12/03/2019 07:03 What Is A Virtual Call Center Agent? 14/02/2019 09:02 6 Trends In Business Mobility Solutions For 2019 10/01/2019 08:01 How Will The Future Workspaces Of The Contact Centers Be? 13/12/2018 10:12 SmartContact Center What Is An Inbound Call Center? When people talk about call centers, they often ask if it is “inbound” or “outbound.” The difference between one and the other simply refers to who makes the call. If a user makes an incoming call, it is “coming” to the call center. If an agent makes a call that is outgoing, it is “leaving” […] 16/04/2019 08:04 How To Improve Agent Productivity Of A Call Center? 10/04/2019 15:04 How IA Assistants Close The Gaps In Customer Service 03/04/2019 13:04 What Is An IVR (Interactive Voice Response)? 01/04/2019 18:04 5 Objectives To Implement An Omnichannel Contact Center 26/03/2019 09:03 We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Cloud Communications Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy . SEND ALL THE NEWS ABOUT CLOUD COMMUNICATIONS We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Smart Office Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy . SEND ALL THE NEWS ABOUT SMART OFFICE We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Smart Contact Center Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy . SEND ALL THE NEWS ABOUT SMART CONTACT CENTER