How to Take Advantage of Artificial Intelligence in Customer Service without Losing the Human Touch?
Customers have high expectations in relation to the level of service they demand from companies. While the American Express Customer Service Barometer found that users are willing to spend up to 17% more on businesses with excellent customer service, the main reason most of them switch products or services is because they don’t feel valued […]
How Do Cloud ACD Capabilities Help Call Centers?
What Are the Advantages of Automated Customer Service?
10 Tips to Optimize a Remote Agent’s Workforce
While working from home has become increasingly commonplace for employees around the world, no one expected the trend to accelerate so quickly and on such short notice. Fortunately, there are many innovative workforce optimization capabilities and strategies that can be used to ensure productivity, foster a sense of agent community, and mitigate security and compliance […]
6 tips to Return to Work Feeling Refreshed After the Holidays
Are Remote workers More or Less Productive Than in the Office?
6 Benefits of Implementing a Hybrid Work Model in an Organization
How to Improve the Customer Experience (CX) in a Contact Center?
Contact centers are environments with a high rate of work and daily problems to solve. Day-to-day responsibilities can distract you from more strategic tasks, like figuring out how to improve the customer experience (CX). Call center leaders know they need to continually improve the quality of support interactions, but finding the time and energy to […]