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The Cloud Contact Center Market Will Reach 44.86 Billion Dollars In 2025

The Cloud Contact Center Market Will Reach 44.86 Billion Dollars In 2025

The cloud contact center market was valued at 13.67 billion dollars in 2019, and is expected to reach 44.86 billion dollars in 2025, with a compound annual growth rate (CAGR) of 23,11% during the forecast period (2020-2025). Legacy call centers that run on older technologies cannot support newer channels, such as social media, mobile app […]

20/01/2021 17:01

Smart
Office

8 Aspects That Will Have Changed In The Return To The Office In 2021

8 Aspects That Will Have Changed In The Return To The Office In 2021

For some, it will soon be a year since they last set foot in the office. As the COVID-19 pandemic continues to sweep across countries, it’s sometimes hard to remember the days when employees shared the same space. But while the timeline is still unclear, offices will inevitably reopen in the future, leaving many wondering […]

12/01/2021 09:01

Smart
Contact Center

7 Customer Service Channels To Improve CX In The Call Center

7 Customer Service Channels To Improve CX In The Call Center

Customer service channels have evolved significantly over the past decades. Today, there are a variety of ways that a customer can communicate with businesses and solve their problems in a short time. In business terms, all these forms of interaction are known as “customer service channels.” Fast and outstanding service can greatly impact the customer […]

19/01/2021 09:01

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Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email [email protected] . For more information and how to exercise your rights you can consult our complete data protection policy .
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