BLOGSmart communicationsblog CloudCommunications The Voice Analytics Market Will Reach 3.6 Billion Dollars In 2024 According to a Mordor Intelligence report, the Speech Analytics market will reach 3.6 billion dollars in 2024, experiencing a compound annual growth rate (CAGR) of 21.6% during the next 5 years. Analytical voice solutions offer companies the ability to obtain more information so that they can make key business decisions. Voice analytics, also known as […] 30/09/2019 17:09 The Telecommunications Cloud Market Will Reach 42 Billion Dollars By 2024 19/09/2019 07:09 The Global IVR Market Will Reach 3.7 Trillion Dollars By The End Of 2023 11/08/2019 09:08 The Unified Communications Market Will Reach 167.1 Billion In 2025 18/07/2019 07:07 The Market For Cloud Telephony Services Will Grow By 16.4% Per Year Until 2023 11/07/2019 08:07 SmartOffice Where Do The Call Center Workspaces Evolve? Currently, the workforce demands goal-oriented work, flexible schedules, avenues for professional progress established in advance and a balance between personal and work life. Companies respond by offering flexible options and investing in digital technologies to facilitate telecommuting. The design of the call center office has also evolved: fluid, multi-use, bright, open and aesthetically pleasing spaces. […] 24/09/2019 09:09 The Future Of BYOD Is CYOD 02/09/2019 19:09 How Can A Smart Designed Office Increase Productivity? 11/08/2019 09:08 The BYOD Market Will Record A Compound Annual Growth Rate Of More Than 15% Until 2024 08/08/2019 09:08 Five Global Trends That Will Affect The Workplace 16/07/2019 09:07 SmartContact Center What Concepts Should Be Applied In The Management Of The Workforce Of A Call Center? For experienced workforce supervisors, predicting the number of calls and planning the agents needed to serve users is a daily task in the day-to-day of a call center. Workforce management (WFM) programs seek to ensure that contact centers have the necessary number of qualified agents at the right time, either through Excel spreadsheets or using […] 15/10/2019 09:10 10 Tips To Create A User-Centered Call Center 08/10/2019 17:10 How Artificial Intelligence Is Transforming Customer Service 03/10/2019 08:10 4 Ways That Customer Service Agents Can Be More Effective On Social Networks 17/09/2019 07:09 Why Does Digital Customer Service Depend On Software And Social Skills? 12/09/2019 10:09 We have received your subscription. Thank you very much. Due to an error we were unable to complete your request. Subscribe to the news about Cloud Communications Write a valid email address. I have read and accept the Privacy Policy. You must authorize the legal note. Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. 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