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What Is the Future of Call Centers that Moved to the Cloud during the Pandemic?

What Is the Future of Call Centers that Moved to the Cloud during the Pandemic?

The COVID-19 health crisis has accelerated digital transformation like never before. Call centers have also reached a major inflection point, as organizations rely on them to foster customer relationships and support an ever-evolving work-from-home environment. Agility plays an important role here and has led to a widespread move to the cloud. According to one study, […]

10/06/2021 15:06

Smart
Office

What Statistics Show the True Impact of Videoconferences?

What Statistics Show the True Impact of Videoconferences?

Among the increase in the use of different technologies promoted in 2020, videoconferences has been placed in the center of attention. Before the pandemic, video meetings were often considered a last resort, as face-to-face meetings were still the gold standard. All that changed with the arrival of COVID-19, when, in just one week in March, […]

13/05/2021 07:05

Smart
Contact Center

5 Things Every Call Center Leader Should Know about the Cost of Customer Acquisition

5 Things Every Call Center Leader Should Know about the Cost of Customer Acquisition

By now, call center leaders are well aware of the impact excellent CX has on customer loyalty. Delivering satisfying customer service experiences can build strong relationships that can turn happy users into brand advocates. Taking care of customers is as important as ever these days because their expectations rise and loyalty can be fleeting. What […]

17/06/2021 09:06

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