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The SaaS Market Will Reach 117 Trillion Dollars In 2022

The SaaS Market Will Reach 117 Trillion Dollars In 2022

According to a report by Market Research Future, it is expected that global software as a service market will grow exponentially in the coming years. Forecasts indicate that the market is ready to reach an annual growth rate of 21% over the next three years. Thus, it has been estimated that the global Software as […]

16/04/2019 10:04

Smart
Office

Four Ways In Which The Office Evolves Towards The Future

Four Ways In Which The Office Evolves Towards The Future

The office as we know it now is constantly evolving. The cubicles of the 1980s have given way to more informal and open-plan spaces. All the changes have been combined with the development of technology: pencil and paper gave way to the typewriter and the typewriter to electronic devices such as personal computers, smart phones […]

09/04/2019 09:04

Smart
Contact Center

What Is An Inbound Call Center?

What Is An Inbound Call Center?

When people talk about call centers, they often ask if it is “inbound” or “outbound.” The difference between one and the other simply refers to who makes the call. If a user makes an incoming call, it is “coming” to the call center. If an agent makes a call that is outgoing, it is “leaving” […]

16/04/2019 08:04

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