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How to Take Advantage of Artificial Intelligence in Customer Service without Losing the Human Touch?

How to Take Advantage of Artificial Intelligence in Customer Service without Losing the Human Touch?

Customers have high expectations in relation to the level of service they demand from companies. While the American Express Customer Service Barometer found that users are willing to spend up to 17% more on businesses with excellent customer service, the main reason most of them switch products or services is because they don’t feel valued […]

19/10/2021 09:10

Smart
Office

10 Tips to Optimize a Remote Agent's Workforce

10 Tips to Optimize a Remote Agent’s Workforce

While working from home has become increasingly commonplace for employees around the world, no one expected the trend to accelerate so quickly and on such short notice. Fortunately, there are many innovative workforce optimization capabilities and strategies that can be used to ensure productivity, foster a sense of agent community, and mitigate security and compliance […]

23/09/2021 09:09

Smart
Contact Center

How to Improve the Customer Experience (CX) in a Contact Center?

How to Improve the Customer Experience (CX) in a Contact Center?

Contact centers are environments with a high rate of work and daily problems to solve. Day-to-day responsibilities can distract you from more strategic tasks, like figuring out how to improve the customer experience (CX). Call center leaders know they need to continually improve the quality of support interactions, but finding the time and energy to […]

25/11/2021 10:11

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Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email [email protected] . For more information and how to exercise your rights you can consult our complete data protection policy .
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