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How VoIP Is Changing The Telecommunications Sector

How VoIP Is Changing The Telecommunications Sector

According to experts, the technology that has driven the change in telecommunications is the voice over Internet or VoIP protocol. A VoIP telephone system represents a completely new way of making voice calls. As technology has matured, its impact on the telecommunications sector has increased. Today, VoIP is the dominant force and continues to grow […]

10/03/2020 15:03

Smart
Office

How Businesses Can Implement a Telework Plan Successfully

How Businesses Can Implement a Telework Plan Successfully

Faced with an exceptional situation such as the one we are currently experiencing due to the coronavirus pandemic and the resulting health crisis, more and more organizations offer employees the option of teleworking. For teleworking to be successfully implemented in a company, it is necessary to develop a plan that takes into account all the […]

30/03/2020 16:03

Smart
Contact Center

Remote Agents: A Model For The Future Of Call Centers

Remote Agents: A Model For The Future Of Call Centers

The remote agent model has rapidly changed customer service center operations. And more in recent weeks due to the exceptional situation caused by the coronavirus, which has forced many companies to implement teleworking among their employees. The benefits of using remote agents are a compelling argument for companies looking to streamline operations, provide better customer […]

25/03/2020 09:03

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