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The Contact Center Market In The Cloud Will Reach 20.93 Billion Dollars In 2022

The Contact Center Market In The Cloud Will Reach 20.93 Billion Dollars In 2022

According to the new research report “Cloud-Based Contact Center Market Global Forecast to 2022”, published by MarketsandMarkets™, the market for cloud-based contact centers will grow from 6.80 billion dollars in 2017 to 20.93 billion dollars in 2022, and will have a compound annual growth rate of 25.2% during the period analyzed. A greater need to […]

03/04/2018 08:04

Smart
Office

5 Ways To Improve The Management Strategy Of Business Mobility

5 Ways To Improve The Management Strategy Of Business Mobility

The global mobile workforce will increase to 1.87 billion people by 2022, which represents 42.5% of the entire global workforce, according to RCR Wireless. As the main workforce transforms into a mobile workforce, companies look for ways to make the transition to a business mobility strategy as easy as possible. To do this, companies have […]

17/04/2018 08:04

Smart
Contact Center

Voicebots, The Customer Service Of The Millennial Era

Voicebots, The Customer Service Of The Millennial Era

It’s 3 o’clock in the morning, we’re at an airport thousands of kilometers from home and we’ve lost the transfer flight. We call our airline’s customer service phone and we talk to an agent who already knows our problem, responds with efficiency and empathy, gives us different personalized alternatives, and resolves our stressful situation in […]

19/04/2018 08:04

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