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5 Technology Trends In The Cloud That Will Affect Companies In 2019

5 Technology Trends In The Cloud That Will Affect Companies In 2019

In the last 5 years, cloud services have become an essential element in organizations. Cloud-based solutions already dominate the markets of large companies, covering almost all their functions, and are also rapidly gaining ground in the field of small and medium-sized enterprises. According to the International Data Corporation, 60% of all IT expenses and 70% […]

31/01/2019 08:01

Smart
Office

What Is A Virtual Call Center Agent?

What Is A Virtual Call Center Agent?

At first glance, the term “virtual call center agent” could be something like Siri, a voice recognition system, helping users in their day to day to solve certain problems or make simple queries. So, what is a virtual call center agent? Is it a bot? A product developed based on Artificial Intelligence? No, an agent […]

14/02/2019 09:02

Smart
Contact Center

4 Tips To Improve The User Experience In A Call Center

4 Tips To Improve The User Experience In A Call Center

Improving the processes of a call center can be complex, but the results will always be worth it. For this, it is necessary to implement some practices through which you can see notable changes in the commitment of its agents with customers. 4 Tips To Improve The User Experience In A Call Center 1) Segment […]

12/02/2019 08:02

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Basic information on data protection. Responsible for the treatment: MASVOZ TELECOMUNICACIONES INTERACTIVAS, S.L.U. Purpose of the treatment: manage the requests that arrive through the form. Legal basis for its treatment: it is your authorization based on a previous request for information and that is considered granted with the acceptance of this policy. Recipients of your data: will not be communicated to third parties. Rights: You can exercise your data protection rights through email lopd@masvoz.es . For more information and how to exercise your rights you can consult our complete data protection policy .
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