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The Voice Analytics Market Will Reach 3.6 Billion Dollars In 2024

The Voice Analytics Market Will Reach 3.6 Billion Dollars In 2024

According to a Mordor Intelligence report, the Speech Analytics market will reach 3.6 billion dollars in 2024, experiencing a compound annual growth rate (CAGR) of 21.6% during the next 5 years. Analytical voice solutions offer companies the ability to obtain more information so that they can make key business decisions. Voice analytics, also known as […]

30/09/2019 17:09

Smart
Office

Where Do The Call Center Workspaces Evolve?

Where Do The Call Center Workspaces Evolve?

Currently, the workforce demands goal-oriented work, flexible schedules, avenues for professional progress established in advance and a balance between personal and work life. Companies respond by offering flexible options and investing in digital technologies to facilitate telecommuting. The design of the call center office has also evolved: fluid, multi-use, bright, open and aesthetically pleasing spaces. […]

24/09/2019 09:09

Smart
Contact Center

What Concepts Should Be Applied In The Management Of The Workforce Of A Call Center?

What Concepts Should Be Applied In The Management Of The Workforce Of A Call Center?

For experienced workforce supervisors, predicting the number of calls and planning the agents needed to serve users is a daily task in the day-to-day of a call center. Workforce management (WFM) programs seek to ensure that contact centers have the necessary number of qualified agents at the right time, either through Excel spreadsheets or using […]

15/10/2019 09:10

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