Cloud communications

The global VoIP services market will grow almost 10% between 2017-2021

The global VoIP services market will grow by almost 10% between 2017 and 2021
  19/12/2017 07:12

The market analysis firm Research and Markets has prepared a new study that, under the title “Global VoIP Services Market 2017-2021”, forecasts a cumulative worldwide growth of VoIP services (voice over Internet services) of 9.87% during the period 2017-2021. Therefore, the global VoIP services market will grow by almost 10% between 2017 and 2021.

This report covers the current market situation, as well as the prospects for immediate global growth of the global VoIP services market. For the calculation of the size of the market, Research and Markets has considered the revenues generated by both the VoIP service providers and the connectivity and communications service providers whose offers include VoIP services.

VoIP technology allows the integration of data traffic and voice communication in a single network, thus reducing the TCO (Total Cost of Ownership) associated with a combined voice network or data.

The integration of multiple types of media (voice, data, video) in a single network eliminates infrastructure redundancies and maintenance, which in turn allows a reduction in operating and capital costs. Thanks to the provision of a single network for the transmission of voice, data and video, the various network elements such as call servers, application servers (for voice mail storage) and others can be integrated simple way.

According to the results presented in this report on the global growth of VoIP services, consumers, whether individual customers or commercial customers, make increasingly intensive use of laptops, tablets and smartphones for purposes as varied as accessing to applications, read news and articles of interest, browse through the network, check email and social networks, and so on.

Thus, another reason that explains the growth of the market is the impulse of the so-called “Internet of Things” (IoT), since most IoT devices are managed and controlled through applications installed on mobile computing devices. In this sense, during the past year sales of mobile computing devices reached 1,910 million units, and are expected to experience a growth of 6.99% during the forecast period.

VoIP technology also incorporates cloud-based systems for the provision of services: making calls for data access through IP telephony (with the savings that implies); Call recording, welcome message management or virtual assistant thanks to the VoIP – SIP Trunk lines.

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