Cloud communications

The UC Market Will Reach 96 Billion Dollars In 2023

The UC Market Will Reach 96 Billion Dollars In 2023
  08/05/2019 12:05

The growing need for unified communications has led to a serious development in this market. In fact, the consultancy Global Market Insights predicts that the size of the sector will reach 96 billion dollars in 2023.

What Is The UCC?

UCC (Unified Communication and Collaboration) is the service that offers multiple methods of communication such as the business telephone system, voice mail, instant message, chat, fax, Conference Call Bridge, the videoconference or the IVR (Interactive Voice Response), among others. Unified Communication and Collaboration are also capable of integrating email, web applications, social networks and business cloud solutions.

UCC is made up of many benefits, such as better quality of work, faster services, greater flexibility of employees, reduction of expenses, etc. Based on the services, UCC is classified into three services: UCaaS, CCaaS and CPaaS:

  • Unified Communications as a Service (UCaaS) is responsible for the cloud-based delivery of voice chats, emails, chats, etc. It can be subscription or free.
  • Contact Center as a Service (CCaaS) offers customer service solutions.
  • Communications Platform as a Service (CPaaS) provides APIs and software tools for developers to add to the cloud in real time.

Some of UCC’s main systems are unified communications based on the cloud, unified video communications, webRTC, mobile unified communications, etc. Some important advantages of the UCC application for the communication system are greater flexibility, knowledge of technology beneficial for remote or telecommuting employees and easy for new users.

The UC Market Will Reach 96 Billion Dollars In 2023

It is expected that the UCC global market with focus on UCaaS will increase at high growth rates during the foreseen period (2019-2023). UCC’s global market with a focus on UCaaS is supported by several growth drivers, such as growth in business customers, the growing penetration of smartphones and large-scale investment, favorable changes in accounting standards, etc. However, the market faces certain challenges, such as hyperconverged network, high competition, etc. Some new market trends are also provided, such as the close integration between CCaaS and CRM, the launch of new products, etc.

In addition, the report also evaluates the key opportunities in the market and describes the factors that are and will be driving the growth of the industry. UCC’s global market growth was also forecast for the years 2019-2023, taking into account previous growth patterns, growth drivers and current and future trends.

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