The year 2018 has seen a great growth of the sector of the telephony in the cloud in terms of knowledge and adoption. The demand for cloud telephony services such as IVR, virtual numbers or data analysis of calls has increased more than ever.
This increase in the adoption of cloud telephony services has inspired many cloud telephone companies to emerge in the global market. But what will be the tendencies of cloud telephony during this year?
Top 5 Of The Trends In Cloud Telephony For Companies In 2019
1) Adoption Of Cloud Telephony By Small Businesses
Small businesses have already begun to realize the benefits of cloud telephony services and this year will witness their adoption. Entrepreneurs are willing to invest in smart technology even in the initial stage of their business. IVR, automated database, unlimited minutes and ease of recording calls are some of the main reasons for their inclination towards the cloud telephony.
Small businesses have fewer employees and limited funds. IVR in the cloud facilitates that these companies can route their commercial calls in a systematic way and attend all commercial calls. On the other hand, one of the most important things for a start-up to sustain its marketing activities is the customer database. The cloud-based call management system provides companies with automated databases of all callers. In addition, the call recordings help the company to better understand the personality of the buyer and, therefore, to know better their target audience.
2) Acceptance Of Cloud Telephony By PSUs And Government Agencies
The number of calls received by PSUs (Power Supplies Units) and government agencies in a single day is enormous. One of the main problems they have faced is the efficient management of calls. Cloud telephony is gradually becoming the best and most effective solution to solve this problem.
Cloud telephony is gaining the confidence of PSUs and government agencies in terms of data security and better call quality. The management of calls from multiple departments and several branches of PSU requires a centralized virtual number and an IVR, and by 2019 you will see a greater demand for them. Keeping track of all calls answered and a database of callers is also a must for government agencies that will be complied with by the cloud-based call management system.
3) Inclination Of Companies Towards The Analysis Of Call Data
This is an important change that the cloud telephony sector is experiencing. Previously, companies preferred the traditional PBX system to virtual PBXs, given their ability to make a substantial investment and their fear of data security. Now, with the advance in technology and more awareness, companies are confident that their data will be safe in the cloud. They are aware that they can obtain a complete call management system with a much lower investment in virtual PBXs.
The factors that are attracting companies the most are the availability of call data analysis and the best customer experience with the cloud telephony. 2019 will see more demand from companies, as they can easily access their complete call data with the help of a control panel. The data analysis of calls will be even easier, which in turn will significantly improve the customer’s call experience.
4) Appearance Of The Cloud Telephony To Improve The Quality Of The Calls
Virtual numbers have become a reliable option if companies want to guarantee better call quality and zero interruptions in the network. Cloud telephony services have become a substitute with superior reliability over a conventional business number.
5) Rapid Expansion Of The Cloud Telephony Market In South Asian Countries
Whether in the global market or in the Indian market, the cloud telephony sector is booming and will expand at an accelerated pace in 2019. Technological advances, such as bots and voice analysis, will give you a momentum in developed countries like the United States. On the other hand, the cloud telephony will begin to penetrate South Asian countries in which several tourism and events companies have begun to contract virtual numbers and IVR to serve customers in different time zones and in their local language.