An intuitive interface for any agent
One simple interface lets agents manage calls from start to finish on any device, with no need for training:
- Status update
- CLID selection
- Drag and drop call transfers
Advanced productivity functions
Using one single web module, agents can classify calls according to fields predefined for the campaign, add comments and reprogramme a call to be made automatically by the automatic dialling system.
- Recording of calls
- Access to call history
For outbound call campaigns, agents receive in their modules information about the contact they are calling with the auto dialer, allowing them to personalize the conversation.
- Upload of Excel files
- Integration with Salesforce
- Integration with other CRMs o ERPs
Access from multiple devices and from your browser
Thanks to the WebRTC technology integrated in the agent module, all your agent needs to talk through a system connection is a device connected to the internet.
- WebRTC – Web real-time communications
- End-to-end encryption