Supervisors have a real-time view of the status of agents, the number of calls waiting and the main indicators for different active campaigns, as well as the cumulative service level and the number of abandoned calls.
- Real-time indicators
- Potential for display on the client’s website or to play intro messages to users
- Online access 24/7 via the control panel
Wallboard: key indicators display
The supervision module dashboard provides a clear real-time overview of the three main key indicators for your contact centre:
- Service level
- Calls being made
- Calls waiting
From the control panel, the supervisor transfers calls from one agent to another or from a queue to an alternate destination, for example, by drag and drop. You can also listen to the calls in real time, and “whisper” guidelines to the agent.
Más herramientas y posibilidades para supervisores
Genera informes detallados de toda la actividad de tu contact center.
Integra la solución con tus sistemas corporativos CRM o ERP.