CLOUD CONTACT CENTER > CAMPAIGN MANAGEMENT

Agents and supervisors,
all one team.

Improve communications between your contact centre’s agents and supervisors
with the potential smart telephony has to offer.

 

Provide your agents with everything they need to focus their efforts on customer satisfaction. Through the web agent, your operators connect to the system using any device with an internet connection and a multitude of options are available to them to manage their calls.

AGENTS MODULE

Provide supervisors with a direct handle on calls and agents at all times. The powerful supervisors modules offers solutions ranging from active listening and immediate actions on the call through to direct conversation with an agent on the phone (whispering) and queue management.

SUPERVISORS MODULE