Steer calls in the best direction
Route incoming calls according to whichever criteria you choose: calendar (working days, holidays), lists (white lists, black lists, VIP), calls from mobiles or according to region, agent status or load balancing. You can also request a PIN code for the call to be granted entry.
- Automatic routing
- Multiple routing criteria
- PIN code option
Optimize your agents' time
Distribution of calls between agents in accordance with multiple criteria, information on waiting times (spoken or on the web page) and the possibility of automatic call-backs for users.
- ACD system
- Waiting time information
- Call-back option
Advanced IVR technology that saves ressources
This solution includes an advanced IVR software with speech recognition and synthesis technology, allowing you to automate the most common queries and keep your agents for calls that require personal attention.
- Automatic whispering
- Recorded messages for users
- DTMF keypad options
Set up an end-of-call survey to assess the service or request information from clients.
- Automatic survey after conversation
- Statistical report with the result of the survey
- Score obtained by call and agent
All your calls always within hand's reach
For comfort or speed, use recordings for all calls or initiate them any moment during the call. Save recordings in the cloud and access them easily via the control panel.
- Manual or automatic recording
- Unlimited storage
- Easy access via the control panel
Otras características de nuestro Cloud Contact Center
Maximize the results of your campaigns with advanced tools for agents and supervisors.
A powerful autodialer for calls and SMS messages.
Measure your team’s activity and campaign performance.
Integrate the solution with your corporate CRM or ERP systems.