TELEPHONY SOLUTION FOR CONTACT CENTERS
Integral communications solution for customer service

Communications for today's call centers

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Everything your customer service center needs to offer the best experience to your users, keeping costs under control. A complete telephony solution for contact centers. Specialized numbering for call centers, along with professional tools for customer service, and the accessibility of a cloud telephony platform. A complete solution for call centers that seek the highest quality of service, and do not want to give up savings and flexibility.

Specialized numbering for call centers

All types of phone numbers that your call center needs, with advanced smart telephony features.

Tools for customer service centers

Everything you ask for a complete and effective corporate communications system, with the flexibility of cloud services.

The Solution to face the challenges of today’s contact centers

 
1

Globalization

2

Mobility

3

Multi-channel

4

Integrations

5

Flexibility

 
 
Globalización - Telefonía para contact centers y atención a clientes - masvoz

Customers and users worldwide

Today the market is the world. Your contact center needs communications tools that remove barriers with your international customers and users.

  • International specialized numbering
  • Click&Talk service

 
 
Movilidad - Telefonía para contact centers y atención a clientes - masvoz

Consumers who contact from anywhere

Mobile devices have transformed the way we live. The contact center masvoz telephony solution responds to the growing mobility of your target:

  • Click to Call service
  • 2-Way SMS service
  • Webphone terminal for agents

 
 
Multicanalidad- Telefonía para contact centers y atención a clientes - masvoz

Multiple channels and devices to contact

Your customers contact your contact center from the device they are using at any time, and from the most comfortable channel. Your agents and supervisors also need freedom of action:

  • Click&Talk service
  • Control panel in the cloud

 
 
Integraciones- Telefonía para contact centers y atención a clientes - masvoz

Information synchronized with systems such as CRM

With the contact center masvoz telephony solution, take advantage of your telephone information by easily integrating your contact center with other applications -CRM, ERP, web analytics-:

  • Click&Talk call-tracking
  • Integration via API

 
 
Flexibilidad - Telefonía para contact centers y atención a clientes - masvoz

Ability to adapt to a constantly changing world

The contact center masvoz solution fits your growth, and allows you to dimension specific campaigns without risks.

  • Unlimited agents
  • Add or remove agents in real time
  • Pay only for what you use
  • No need to buy equipment