Automatic incidences management
Scalability and flexibility
Offers toll free numbers (by regulations)
Comply with the regulations by contracting 900 national lines, nfree and easy to remember. Improve your customer service through 900 lines prepared to handle a large simultaneous volume of calls.
Optimize automatic incident management
Automate responses to repetitive queries about open or recent incidents using an advanced interactive voice response (IVR). Dedicate the time of your agents for those steps that require personalized attention.
Integrate your telephony with your corporate systems
Synchronize all your telephony information in real time with your corporate systems, CRM or ERP. Show your agents the information of the calling contact and update your systems with the results of each conversation integrating your telephony into your systems.
Enjoy the flexibility and scalability of the cloud
Do not put barriers to the growth of your team of customer service or telemarketing. With the solution Cloud Contact Center you can dimension your call center without limits and in real time; and you will only pay what you use at all times.