CLIENTS

Businesses using our Smart Telephony

Challenge

Conduct customer satisfaction surveys with efficiency and flexibility

The great advantage of the contact center in the masvoz cloud is the scalability and the possibility of relocation.

Olivier Lepoutre

CEO

Human Contact that Goes Beyond Customer Satisfaction

barber-shop

Qualimetrie helps its customers to measure, build and encourage the satisfaction of its users or consumers. A subsidiary of a French company founded in the 90s, Qualimetrie offers its services in Spain since 2002, and has multiplied its workforce eightfold in the last 7 years to more than 70 employees, thanks to a decided growth plan defined in 2009.

To manage the calls of your customer satisfaction analysis projects, Qualimetrie uses the Cloud Contact Center solution of masvoz. Thanks to the flexibility of the cloud, he has been able to progressively scale his team, from one agent to the fifteen agents currently working. Through advanced monitoring and statistics modules, Qualimetrie can analyze the performance of its campaigns and the productivity of its agents at all times.