Cloud Contact Center integrated with Microsoft Dynamics 365
Make and receive your calls from Microsoft Dynamics 365 and automate the creation of activities and registration of the call information, thanks to the integration with masvoz. Save time, increase agents productivity and reduce human error thanks to the process automation. By keeping customer information in mind at all times, it allows a personalized attention according to your needs.
Access all call information, including agent information, phone number, date / time and recording. Also, access this data by creating a report in Microsoft Dynamics 365.
Customize the call flow in your master agent module, thanks to the features of our Cloud Contact Center (call routing, voice recognition, selection menu, etc.) and integrate them into your daily operations.
Through the –Solution Configuration– module, in Microsoft Dynamics 365, customize the options available to the agent during incoming and outgoing calls:
– Automatic contact / lead creation.
– Opening of file in case of existing contact.
– Call activity log