The Cloud Contact Center service of masvoz easily integrates with leading CRM and ticketing solutions in the market (Salesforce, Zendesk, Kustomer) so that agents have all the information they need from customers in a single tool, at all times.
With Cloud Contact Center integrated into your CRM, you will have a powerful combination of telephony and CRM that works best together. Allow your agents click to make a call from the CRM desktop. Increase agents productivity, improve the user experience and give to your organization a competitive advantage.
Do you use a different CRM based on a web environment?
No problem, masvoz offers a broad and complete API’s framework so that you can integrate your voice channel with your CRM and be able to show at all times the information of your clients, enhancing the agents experiences and the business results in personalized environments.