Cloud Contact Center integrated with Salesforce
The masvoz integration allows you to take advantage of your voice channel inside Salesforce and automate daily tasks to increase the performance of your team. With the masvoz-Salesforce integration, all calls will automatically open the client file, allowing the customer information to be visible at all times. It also allows calls from the customer file.
Connect Salesforce with masvoz without effort, to improve your customer service center in minutes and reduce human error thanks to process automation, keeping in mind the customer information at all times.
Your customer service agents can use the rules and workflows of your Cloud Contact Center to communicate of the best way with their customers. With the integration of masvoz, your team can manage all interactions with customers in the same tool.