Cloud Contact Center integrated with Zendesk
Easily integrate your phone system directly from the Zendesk control panel. With masvoz integrated into Zendesk, you can make and receive your calls from Zendesk, automate the creation of tickets and the registration of call information.
Save time, increase the productivity of agents and reduce human error thanks to process automation. By keeping in mind the customer information at all times, allows personalized attention according to their needs.
Access to all call information including agent information, phone number, date / time, recording, custom labels; allowing the report creation in Zendesk.
Customize the call flow in your masvoz’s agent module, thanks to the functionalities of our Cloud Call Center (call routing, voice recognition, selection menu, etc.) and integrate them in your daily operations.