SMART TELEPHONY > THE BASICS > FEATURES

More possibilities
for your communications

A system that takes the possibilities of your communications to another level, with dozens of advanced telephone features included in our telephone numbering solutions, Virtual Switchboard or Cloud Contact Center.
1

PHONE NUMBERS

2

VIRTUAL PBX

3

CLOUD CONTACT CENTRE

FUNCTION

PHONE NUMBERS

1

VIRTUAL PBX

2

CLOUD CONTACT CENTRE

3

Distribution of calls

Distribution of calls by date, day of the week and time of day

Distribution of calls by origin (country, region, landline or mobile)

Distribution of calls by number calling (VIP lists, white lists, black lists)

Distribution of calls by percentage

Alternative plans

Forwarding

Forwarding if busy or no answer

Forwarding at the end of the call

Virtual voicemail

Recordings

Online management of recordings

Whispering (recording with information on the incoming call)

Call limits

Maximum call length

Simultaneous call limit

Call restrictions based on origin (mobile, international, etc.)

Interactive Voice Response (IVR)

Selection menu

Route selection by user on their keypad

Route selection by voice

Voice recognition of key words

Natural language voice recognition

Automatic surveys at the end of calls

Interaction with external systems through a web service

PIN code for restricted access

Recording of calls

Recording of calls (by default or upon demand)

Listening to calls online

Queues

Re-routing of calls when queue size or waiting time exceeded

Information on expected waiting time

Waiting reminder message

Customizable waiting music

Exit from queue at user’s request

Automatic call back

Virtual fax

Fax 2 Email

Email 2 Fax

Transfers

Direct transfer

Assisted transfer

Internal transfers at no cost

Notifications

Notifications/alerts by SMS

Notifications/alerts by email

Multi-conference

Multi-conference with unlimited users

IP Extensions

Multiple caller IDs

Three-way conferences

Extension status indicators

Call capture

‘Do not disturb’ option

WebRTC

Agent

Status management

Whispering

Dynamic CLID (calling line ID) selection

Classification of calls by type

Reprogramming of calls

Time on after-call work

Integration with CRM

Auto dialer

Automatic dialling

Preview dialling

Progressive dialling

Predictive dialling