SMART TELEPHONY > THE BASICS > FEATURESMore possibilitiesfor your communications A system that takes the possibilities of your communications to another level, with dozens of advanced telephone features included in our telephone numbering solutions, Virtual Switchboard or Cloud Contact Center. 1PHONE NUMBERS2VIRTUAL PBX3CLOUD CONTACT CENTREFUNCTIONPHONE NUMBERS1VIRTUAL PBX2CLOUD CONTACT CENTRE3 Distribution of calls Distribution of calls by date, day of the week and time of day Distribution of calls by origin (country, region, landline or mobile) Distribution of calls by number calling (VIP lists, white lists, black lists) Distribution of calls by percentage Alternative plans Forwarding Forwarding if busy or no answer Forwarding at the end of the call Virtual voicemail Recordings Online management of recordings Whispering (recording with information on the incoming call) Call limits Maximum call length Simultaneous call limit Call restrictions based on origin (mobile, international, etc.) Interactive Voice Response (IVR) Selection menu Route selection by user on their keypad Route selection by voice Voice recognition of key words Natural language voice recognition Automatic surveys at the end of calls Interaction with external systems through a web service PIN code for restricted access Recording of calls Recording of calls (by default or upon demand) Listening to calls online Queues Re-routing of calls when queue size or waiting time exceeded Information on expected waiting time Waiting reminder message Customizable waiting music Exit from queue at user’s request Automatic call back Virtual fax Fax 2 Email Email 2 Fax Transfers Direct transfer Assisted transfer Internal transfers at no cost Notifications Notifications/alerts by SMS Notifications/alerts by email Multi-conference Multi-conference with unlimited users IP Extensions Multiple caller IDs Three-way conferences Extension status indicators Call capture ‘Do not disturb’ option WebRTC Agent Status management Whispering Dynamic CLID (calling line ID) selection Classification of calls by type Reprogramming of calls Time on after-call work Integration with CRM Auto dialer Automatic dialling Preview dialling Progressive dialling Predictive dialling SEE PRODUCTSEE PRODUCTSEE PRODUCT