PHONE NUMBERS
VIRTUAL PBX
CLOUD CONTACT CENTRE
FUNCTION
PHONE NUMBERS
1VIRTUAL PBX
2CLOUD CONTACT CENTRE
3Distribution of calls
Distribution of calls by date, day of the week and time of day
Distribution of calls by origin (country, region, landline or mobile)
Distribution of calls by number calling (VIP lists, white lists, black lists)
Distribution of calls by percentage
Alternative plans
Forwarding
Forwarding if busy or no answer
Forwarding at the end of the call
Virtual voicemail
Recordings
Online management of recordings
Whispering (recording with information on the incoming call)
Call limits
Maximum call length
Simultaneous call limit
Call restrictions based on origin (mobile, international, etc.)
Interactive Voice Response (IVR)
Selection menu
Route selection by user on their keypad
Route selection by voice
Voice recognition of key words
Natural language voice recognition
Automatic surveys at the end of calls
Interaction with external systems through a web service
PIN code for restricted access
Recording of calls
Recording of calls (by default or upon demand)
Listening to calls online
Queues
Re-routing of calls when queue size or waiting time exceeded
Information on expected waiting time
Waiting reminder message
Customizable waiting music
Exit from queue at user’s request
Automatic call back
Virtual fax
Fax 2 Email
Email 2 Fax
Transfers
Direct transfer
Assisted transfer
Internal transfers at no cost
Notifications
Notifications/alerts by SMS
Notifications/alerts by email
Multi-conference
Multi-conference with unlimited users
IP Extensions
Multiple caller IDs
Three-way conferences
Extension status indicators
Call capture
‘Do not disturb’ option
WebRTC
Agent
Status management
Whispering
Dynamic CLID (calling line ID) selection
Classification of calls by type
Reprogramming of calls
Time on after-call work
Integration with CRM
Auto dialer
Automatic dialling
Preview dialling
Progressive dialling
Predictive dialling
